Shipping Policy
Shipping Fee
All orders include shipping costs in the product price. Domestic delivery within the UK is free of charge.
Order Processing & Dispatch
-
Items marked as “In Stock” will be shipped within 24–48 hours after payment is completed. (Excluding public holidays and the New Year holiday period.)
-
During public holidays and the New Year holiday period, delivery times may be longer than the standard processing time.
-
If we receive an unusually high volume of orders and are unable to fulfill stock, we will contact you again via email.
Pre-Order Items
-
Pre-order items will be shipped according to the estimated shipping date listed on the product detail page.
-
Once dispatched, delivery will take approximately 5–8 business days.
Shipping Origin
All orders are shipped locally from the United Kingdom.
Shipping Notification
-
Once your order has been dispatched, you will receive a shipping confirmation email.
-
This email will include the shipping carrier and tracking number.
-
Please note: After receiving this email, you will no longer be able to change the delivery date and time. If you need to make changes, please contact the shipping carrier directly.
Missed Delivery
If you are not at home when the package arrives, the courier will leave a delivery notice and return the package to their office. Please contact the courier service to arrange redelivery or pickup.